| work Fale BC MEMO

WORKING TO MAKE A DIFFERENCE

Worker name | MARK HOLAND WorkSafeBC | 42647461
claim number

Date 2026-03-23

Regarding W emails

Attn

Comments From: mark holand <marktholand@gmail.com>

Sent: Friday, March 20, 2026 4:36 PM

To: Cassady, Jaylin <Jaylin.Cassady@worksafebc.com>; Janson, Ariane
<Ariane.Janson@worksafebc.com>; Ficzycz, Pierce
<pierce.ficzycz@worksafebc.com>; Pang, Flora <flora.pang@worksafebc.com>
Subject: FORMAL REBUTTAL OF WORKSAFEBC CLINICAL OPINION Flora
Pang M.Sc., RAUD, Aud(C) — Audiologist Advisor Opinion Date: March 20, 2026
WorkSafeBC Claim #42647461 — Mark Holand Submitted: March 20, 2026

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FORMAL REBUTTAL OF WORKSAFEBC CLINICAL OPINION Flora Pang
M.Sc., RAUD, Aud(C) — Audiologist Advisor Opinion Date: March 20, 2026
WorkSafeBC Claim #42647461 — Mark Holand Submitted: March 20, 2026

PURPOSE

This document constitutes a formal rebuttal of the Clinical Opinion dated March 20,
2026, prepared by Flora Pang M.Sc., RAUD, Aud(C), Audiologist Advisor,
WorkSafeBC, in relation to claim #42647461.

The clinical opinion contains fourteen identified errors of fact, methodology, clinical
reasoning, and procedural fairness that individually and collectively invalidate its
conclusions. Each error is documented below with reference to the source material
on file.

This rebuttal is submitted for immediate inclusion in my claim file and in support of
my formal appeal of the denial decision communicated March 20, 2026.

ERROR 1 — MISIDENTIFICATION OF THE ACOUSTIC SOURCE

The clinical opinion describes the mechanism of injury throughout as exposure to
computer fans.

This is factually incorrect.

The acoustic source at Workstation 3, OMC1, 6800 14th Ave, Burnaby was two
floor-mounted industrial server racks. This is confirmed by every document on this
claim file:

My Acoustic Trauma Brief filed with WorkSafeBC January 29, 2026 describes two
large floor-mounted servers behind Workstation 3 and includes photographs taken
the same day.

The BCRTC internal investigation report prepared by Jason Mayo CRSP, dated
March 12, 2026 states the room contains a server rack which produces some noise.
This is the employer's own document confirming the source was a server rack.
The Arcose Consulting Ltd. noise survey dated March 11, 2026, commissioned by
BCRTC, states in its Observations section: two server racks are located at the

68B33 Workers’ Compensation Board of B.C. (RO2/09) Page 1 of 9