WORKING TO MAKE A DIFFERENCE MEMO Worker name | MARK HOLAND WorkSafeBC | 42647461 claim number Date 2026-03-23 Regarding CSM/W: Email to worker re: behavioural expectations around excessive emails Attn Comments Dear Mark, Ms Ariane Janson Mgr Client Services WorkSafeBC is committed to maintaining a safe and respectful environment for all employees and service providers. We value open and effective communication among injured workers, our staff, and service providers; however, this communication must remain respectful, reasonable, and appropriate at all times. We have determined that the volume of emails you are sending is excessive. Please note that we will not be responding to further correspondence, as it creates an unreasonable administrative burden. These emails will also not be uploaded to your claim. If you need to add information, please do so through your Worker Portal. If you disagree with a decision on your claim, please follow the established appeal process that has already been explained to you. If you continue to send emails outside of the appropriate process, we may need to involve Corporate Security to redirect your communications. We request your cooperation to prevent this from becoming necessary. Thank you for your attention to this manner. Thanks, Ariane Janson (she, her, hers) Client Services Manager Claims Intake and Adjudication Services | O: 604-244-6272 worksafebc.com WoRK BC | ak OCs tow Umptorvers Claims Intake & Adjudication Services Personal information on this form is collected for the purposes of administering a worker's compensation claim by WorkSafeBC in accordance with the Workers Compensation Act and the Freedom of Information and Protection of Privacy Act. For further information about the collection of personal information, please contact WorkSafeBC’s Freedom of Information Coordinator at PO Box 2310 Stn Terminal, Vancouver BC, V6B 3W5, or telephone 604 279-8171. 68B33 Workers’ Compensation Board of B.C. (R02/09) Page 1 of 1