Claim Number:42647461 Worker Name:MARK HOLAND Date Created:13-4-2026 1:05 PM

Page 18

Date of Contact: 2026/03/20 Created by: JC21642
Method: Phone call - outgoing
Contact type: Ongoing Contact
Regarding: Update
Outcome: Spoke to the participant
Details: From: mark holand <marktholand@gmail.com> Sent: Thursday, March 19, 2026

8:46 PM To: Cassady, Jaylin <Jaylin.Cassady@worksafebc.com> Subject: Claim
42647461 - City of Burnaby Building Division - Active Investigation Confirmed
Warning: External sender Be alert. This email is not from within our organization.
Don't click links or attachments unless you trust the sender and know they're
safe. Contact the Technology Support Desk if you're not sure. Dear Jaylin, For
inclusion in my claim file - | received confirmation today, March 19, 2026, from
Cecilia Cheung P.Eng., Assistant Chief Building Inspector, City of Burnaby, that
the Building Division is actively investigating the unpermitted server installation at
6800 14th Ave (OMC1). This confirms that a municipal authority with engineering
qualifications is now formally investigating the same installation that the Arcose
noise survey treated as a legal, compliant installation. Please ensure this is

noted in my file and available to the medical advisor. Sincerely, Mark Holand

-- Mark Holand Railway Operations Professional marktholand@gmail.com ph#
236-994-3376 POST-ACCIDENT
INVESTIGATION & CARE TRACKER Incident: Acoustic Trauma (Workstation 3)
Location: 6800 14th Ave (OMC1) - Unpermitted Industrial Installation Days Since
Injury (Jan 23): 54 Days Since Specialist Requested (Jan 30): 47 Days Past 6-
Week Acute Treatment Window (March 6): 12 OFFICIAL STATUS: "Both ENT
and Neurology does not think outpatient follow up is warranted at this time." (ER
Physician Note) CLINICAL DISCREPANCY: Records claim hearing tests were
"completely normal." Verified data shows a 10dB drop in left ear (kHz range)
compared to September 2025 baseline. REGULATORY STATUS: "Your concerns
have been forwarded to the Building Inspections Supervisor for review and further
action." (City of Burnaby - March 9, 2026)

Type: Worker Contact - Event Status: Completed
MARK HOLAND
Date of Contact: 2026/03/19 Created by: JC21642
Method: Email

Contact type: Ongoing Contact
Regarding: Update
Outcome: Emailed
Details: From: mark holand <marktholand@gmail.com> Sent: Thursday, March 19, 2026

11:55 AM To: Cassady, Jaylin <Jaylin.Cassady@worksafebc.com> Subject:

Claim 42647461 - Supplementary Submission - Noise Survey Methodology -

Six Findings Warning: External sender Be alert. This email is not from within our
organization. Don't click links or attachments unless you trust the sender and know
they're safe. Contact the Technology Support Desk if you're not sure. Dear Jaylin,