2026-02-09 Worker Letter Introduction to Claim - MH

Claims
WORK BC Mailing address: PO Box 4700 Stn Terminal, Vancouver BC V6B 1J1
Phone 604.231.8888 | 1.888.967.5377 | Fax 604.233.9777 | worksafebc.com

February 09, 2026

MARK HOLAND
UNIT 311 318 AGNES ST

Your WorkSafeBC Claim number | 42647461

NEW WESTMINSTER BC V3L 0J3 Your Customer Care number 93970460601

Dear MARK HOLAND:

We are writing to provide details about WorkSafeBC’s services, the claim we have started for you, and
next steps.

How WorkSafeBC can help

We're here to help people who are injured at work get the medical care and services they need.
Depending on the situation, we may pay for and expedite health care. We may also provide
compensation for lost wages. We partner with the injured worker, their employer, and health care
providers to support the worker’s recovery and return to work.

What to expect from us next

We will contact you to set up a time to gather more information about the event or stressor(s) that
caused you to submit a claim, and we will gather information from other sources too. After this
conversation, we may refer you for a psychological assessment.

Once we have all the information we need, we'll let you know whether we're able to accept your
claim. We'll also explain any benefits you’re entitled to.

Please see the “Frequently asked questions: Mental disorder claims” enclosure for details on how we
can help and what to expect.

Your WorkSafeBC reference numbers
Your Claim number is: 42647461. Please provide this number to your employer and any health
care providers you see for this injury.

Your Customer Care number is: 93970460601. This is your permanent identification number. It
links this claim and any prior or future claims. When you call us, you can refer to your Claim number
or Customer Care number.

We'll also mail you a Personal Access number you can use with your Claim number or Customer
Care number to access our secure online services. Using online services, you can view your claim
details, submit information to your claim, and set up or change your direct deposit information. We
send your Personal Access number separately from your Claim and Customer Care numbers to
protect the security of your information.

D1140-M-CC-R25/11