PERSONAL IMPACT STATEMENT — MARK HOLAND — WorkSafeBC Claim

January 22 — The Safety Concern

On January 22 | filed a formal safety concern through the MyHSE online reporting system. |
stated explicitly:

"lam prone to migraines and take steps at home and at work to minimize my exposure
to excessive noise. | cannot wear noise canceling headphones while trying to listen to
the instructor in the training room. | feel this is not a good place to have a server rack,
with the excessive noise and heat that it produces."

| disclosed my vulnerability. In writing. Through official channels. Before my worst symptoms
began.

The following day, January 23, | experienced the first stabbing pain in my left ear.

January 27 — The Dismissal

My safety concern was dismissed. In a meeting with management and a union representative |
was told that sound levels had been tested and found below the hearing damage threshold of
85db. The manager then stated that if | could not deal with some server noise, perhaps | could
not work in the control room, as alarms reach 75db.

| countered that control room alarms are intermittent. A server fan is constant. | informed him of
my ear pain and asked for guidance. He told me to take it to WorkSafe if | needed to.

No meaningful accommodation was offered. No Employee and Family Assistance Program
referral was made. No follow-up of any kind.

The Collapse
What followed was the total destruction of everything | had built.

Daily migraines returned — worse than anything | had ever experienced. Not back to baseline.
Worse than baseline. The pain | had worked so hard to eliminate came back at a severity | had
never experienced before. It was emotionally heartbreaking. Something broke in me.

| had achieved a 33% reduction in sumatriptan usage in just six months through disciplined,
self-funded intervention. That progress was obliterated entirely.

| began sleeping in my closet — the quietest place in the house. | bought a sleeping tent and a
weighted blanket. | attended float therapy. | joined a pool. | self-massaged in the sauna focusing
on my ears and neck. | bought Sony XM4 noise canceling headphones at $550 — money |
would never have spent, money that could have been a new bike for my daughter — because
they became a medical necessity. | have saved every receipt.

| am not driving. | have not been able to ski with my daughter since my injury worsened on
January 23. Activities that defined my life are gone.

Page 4 — Confidential — WorkSafeBC Claim Documentation