TiA7i26, 7.34 PM Gmad - NOTICE OF ESCALATION: Overdue PIPA Disclosure & Evidentiary Aud’ —- Case Ref: Protubited Action

To ensure this disclosure is complete and compliant under PIPA, please confirm that the secure digital package
includes:

1. The complete, Unredacted clinical file and chart notes.

2. The digital transmission logs (including fax/metadata confirmations) for the Occupational Fitness
Assessment sent to BCRTC on March 26, 2026.

3. All internal and extemal records of disclosure and authorization verifications associated with my file.

4. The complete billing ledger and the explicit digital records/invoice details for Invoice 315113 (which was
omitted from the physical package previously provided).

Please send the secure download link as soon as the package is finalized.
Sincerely,

Mark Holand

markiholand@gmail.com

Pontes tient ratsery

Forefied Medical Clinic <cegsinatong secure Soremeddinic oxn> Fel, gut, 2026 at 7:27 PM
To. mark holand <markinolandghgmas com>

Dear Mark,
Thank you again for your patience while we completed our internal investigation regarding your privacy concem.

Following a thorough review, we gathered and examined all of the relevant information related to your request.
During our invesligation, we.confirmed that signed consent forms were on file for previous disclosures to third
parties, including Canada Life insurance and WorkSafsBC.

Our investigation determined that the BCRTC Occupational Fitness Assessment (OFA) Form was faxed to
BCRTC in error. The OFA Form had been completed by Dr. Ade and was in the staff member's pending work
queue for transmission. During our investigation, the staff member explained that she believed the OFA Form had
been completed with your consent based on previous requests involving WorkSafeBC and insurance-related
documentation, for which we had your signed consent on file. In addition, the third page of the OFA Form
provided to us by BCRTC states, "Please find included the complated Authorization form allowing disclosure of
this information to BCRTC Occupational Health.” Normally, the employer obtains the employee's signed
authorization before forwarding the form to the clinic; however, that did not occur in this instance.Unfortunately,
because of the unfortunate alignment of all these facts, the staff member made the assumption you had
given consent for this latest disclosure, and the OFA Form was sent without your authorization

1am sending the documents responsive to your request via our Corlico secured email directly from your chart. It
‘will need your PHN number and date of birth to open the documents, Certain information has been redacted to
protect the persona! information of third parties, as required under the Personal information Protection Act
(PIPA). The enclosed records include the information relevant to our investigation and the disclosure of your
personal information.

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