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Case Notes

Employee: Holand, Mark (E21987)

Page 5/6

Date 2026/04/09

Report CaseNotes 2026-04-09 0843.rpt
Created By Prier, Connie /

connie_prier@bertc.bc.ca

2026/02/03 11:48 2026-10081 Document
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Confidentiality Statement

Initial call to ee introducing role as OHS and inquiring about
safety concern lodged on Jan 22. Ee became very agitated,
abrasive and rude while communicating. OHS re-iterated role
in aiding to address safety concern and assist with RTW and
advised ee that demonstrate appropriate communication
otherwise call will be terminated. Ee expressed
understanding. Ee advised that he recently commenced
Relief Control Operator role with training on Mon Jan 12.
Full-time regular is typically in Guideway. Ee advised that
side panel near Work station 3 is causing toxic sound
environment and noise pollution affecting is ability to hear
instructor. Ee started experiencing migraines and ear pain in
second week of January. Ee has attempted to use noise
cancelling earphones and changed sitting assignment to
sitting at instructor's desk at front of classroom with nil
improvement in migraine or sensitivity to sound. Ee advised
that simply being in the room induces his migraine due to
noise sensitivity. Ee noted that he went to Hospital on Jan
25th to rule out an ear infection. Family doctor has
recommended noise cancelling earphones and sensory
deprivation tank therapy to manage symptoms. Ee's last
work day Jan 29th with medical note supporting absence
until Feb 9th.

When asked about migraine history, ee noted having history
of migraines but well managed with medication for acute
symptoms. Ee denied any migraine in relation to noise
disturbance while previously in Guideway. Ee has lodged
WSBC claim Monday Feb 2 and has advised Safety dept
needs to complete a sound analysis including spectral
analysis on frequency and tone of sever rack installed.

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